Category Archives: Business Process Redesign
Some thoughts from the ‘80’s…
Deming has said that everybody doing their best isn’t enough (Deming 1986).[i] We must know what to do, have or develop the skills to do it, and be willing to invest in what it takes to improve, continuously. Creating a … Continue reading
Design of Dashboards
Dashboards, in order to be useful, reflect, in the simplest, graphical, illustrative terms, something about the performance of a system or a process (part of a system) in the context that system operates. For example, the dashboards most of us … Continue reading
The impractical practice of “across the board” budget cuts and other questionable short-term thinking
Public sector decision makers can choose to continue down the current path of short-term tactics (across the board budget cuts, layoffs, furloughs, reductions in services) which will replay themselves year after year, or they can embrace a long-term and systematic approach. Continue reading
Sometimes, Size Does Matter.
Using a highly experienced Interim Management Consultant instead of paying for a brand-name company and inexperienced consulting staff can make all the difference in getting your organization on the right path. Continue reading
Understanding Continuous Process Improvement
The framework for business process redesign and continuous improvement is pretty simple; you understand what things look like now, then decide what you want them to look like, then create a plan for how to get from here to there, … Continue reading
